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Backdating Orders

This feature is designed to be used if an order needs to be moved to another date/time. As an example: Payment for an event on Monday wasn’t collected until Friday, you may want to backdate that order to Monday.

To Backdate an Order:

  • Begin on the Orders tab, then click Manage Orders.
  • Find the order that requires backdating.
  • In the Actions column click the three dots and select Backdate.
  • Use the Date field to select the date and time to backdate the order to.
    • Note: Once the date and time is selected, the system will show the Current Closeout Period and New Close Out Period. If these periods have been closed out, will need to edit the respective closes to account for the order either being applied to the close or being removed from the close once the order has been backdated.
  • Click Backdate Order to commit the change.

 

If you are having trouble utilizing this feature, please contact our Support team to assist with any issues or questions.

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