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How do I give a customer a complimentary product?

To give a customer a complimentary product, add it to the order and override the price so the transaction updates your inventory.

Override the price to “0”
  1. Add the product in the customer’s cart within the Orders tab.
  2. Manually override the price to $0.
  3. Select an override reason from the drop-down menu if override reasons are enabled.
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