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How do I give a customer a complimentary product?

To give a customer a complimentary product, add the product to the order and override the price to $0 so the transaction updates your inventory.

Override the price to “0”

1. Add the product to the customer’s Order within the Orders tab.

2. Manually override the price to $0.

3. Select an override reason from the drop-down menu if override reasons are enabled.


An alternative method would be to create a special that discounts all items to $0 (a 100% Discount). Click the link for more information about setting up specials.

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