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How to clear your cache

Firefox

To check your Firefox version, navigate to Help > About on the menu bar.

Firefox: version 55.X.X – most common

  1. Click the menu button.
  2. Click Options, then Advanced.
  3. Click Network.
  4. Click “Clear Now” under the Cache and Web Content section.

Firefox: version 56.0 

  1. Click the menu button.
  2. Click the Privacy & Security Panel.
  3. Click “Clear Now” under the Cache and Web Content section.

Chrome
  1. Click the menu button on the top right.
  2. Click More Tools.
  3. Click Clear Browsing.
  4. In the Clear Browsing data box, click the checkboxes for “Cookies and other site Data” and “Cached Images and Files.”
  5. Clear the following items from “the beginning of time.”
  6. Click the Clear Browsing Data button.
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