How to Process Debit Card (Mercury)
In this tutorial, you will learn how to process a Debit Card using Mercury and a Debit Pin Pad.
Transactions Without Tips
This procedure is to be followed if tips are NOT setup for collection.
- Enter items for sale in Shopping Cart
- Click Pay to enter the Payment screen,
- Click Debit Terminal
- Click Process card
- A processing window will appear,
- At this time, swipe the Debit Card in the Pin Pad.
- The Pin Pad asks if the amount to be charged is correct. Have the customer press OK on the Pin Pad.
- The Pin Pad will ask for Checking or Savings. Have the customer select which account.
- The Pin Pad will ask for the Pin number. Have the customer enter his/her ping and click OK.
- The pin pad will say approved and Print the Receipts the Payment screen will show the card as processed
- Click Post
Example receipts:
Transactions with Tips
- Tips can be enabled in the Payment Media screen in Fore! Sell. Open the Payment Media screen and make sure the Tip payment media is active. The Tip media button will be added to the Payment screen, but a low Report Order number will move it to the bottom of the list.
- Processing debit transactions with tips is the same as processing a transaction without tips, except for one extra step in the procedure above between 7 and 8:
- The pin pad will ask how much of a tip to add to the transaction and the customer would type in the amount of the tip and press OK,
- Proceed to step 8.
- Tips entered in the debit machine appear under the Tip column in the Reprint/Tips tab in the shopping cart. In the tip screen the tip shows under the Debit payment media. On the variance report the tips show in the Debit payment media. If cash out is checked for Debit, tips are subtracted from cash on the variance report.
Example receipts:
Troubleshooting
- After setup or any successful Key Change, the first couple of transaction might fail with an error like 899/94, which means Decline but retry. It is normal for the first three transactions to fail. If more fail, make sure the sequence number is correct.
- If a transaction is approved, two debit receipts will print and then the GolfNow Reservations itemized receipt. The sale will complete and the shopping cart should be empty.
- If a transaction is not approved, one debit receipt will print with an error on it. The sale will not complete and the shopping cart will still be open with the sales items in it. Click OK to try to complete the sale again.
- Error Codes:
Example receipt when a transaction is not approved:
Support categories
What's new 2017
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- Credit card on profile (ETS)
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- How to process a credit card with ETS
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- How to Process Credit Card and Cash in the Same Transaction
- How to Process Credit Card and Gift Card in Same Transaction
- How to Process Debit Card (EMV Chip)
- How to Process Debit Card (Mercury)
- How to Use Debit Pin Pad (USA)
- How to use ETS gift card interface
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- Applying F&B suggested gratuity and reporting
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- Configuring and applying discounts
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- Food & Beverage options
- Food & Beverage options
- How to merge open tickets – 2015 and lower
- How to merge open tickets – 2016
- How to use the closed ticket screen
- How to use the open tickets screen
- How to use the quick sale screen
- Invoice association
- Menu category setup
- Menu navigation
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- Setting up modifier groups
- Split Invoice by Seat
- Splitting invoices to multiple seats
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- Touch screen default
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- How to Create a Purchase Order
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- How to Add Tips to Transactions
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- How to Block the Schedule
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