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Refunding and voiding orders

  1. Navigate to the Orders tab | Manage Orders.
  2. Use the “Find an Order” section on the left side of the screen to locate the order.
  3. Select the “Order #.”
  4. Click Void Order or Refund Order.
    • Void Order
      • Orders can be voided the same day as the credit card has not been batched (integrated credit cards).
    • Refund Order
      • Click the “Refund” button.
      • Select the refund item.
      • Select the refund method.
      • Leave a refund note as applicable (internal notes on the order history).
      • Click “Submit Refund.”
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