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Utilizing rainchecks

Issuing a Raincheck

There are two ways to issue a raincheck:

  • Tee sheet
    1. Click on the reservation name within the tee sheet. Click View.
    2. Click Issue Raincheck.
      • Enter in the dollar amount, OR
      • Choose number of holes played
    3. Select if they paid a 9 or 18 hole fee
    4. Edit the number of rainchecks to issue if needed
    5. Edit expiration days
    6. On the right side, verify the correct customer has been assigned
      • If you need to change it, click the red trash can
      • Search for the correct customer and select them
    7. Click Issue and Print the raincheck.
  • Orders Tab
    1. Select the Orders tab, then select the Manage Orders sub-tab.
    2. Use the Date Range or Find an Order filters on the page to search for the particular Order. You can also use the Customize View option to provide further filtering on the Orders results.
    3. Select the Order Number that you wish to issue the Raincheck on to move to the Order.
    4. Click Issue Raincheck.
      • Enter in the dollar amount, OR
      • Choose number of holes played
    5. Select if they paid a 9 or 18 hole fee
    6. Edit the number of rainchecks to issue if needed
    7. Edit expiration days
    8. On the right side, verify the correct customer has been assigned
      • If you need to change it, click the red trash can
      • Search for the correct customer and select them
    9. Click Issue and Print the raincheck.

Please note: Each Raincheck issued will have a unique code that begins with RC followed by 8 digits. For example: RC00000003.

Redeeming a Raincheck

  1. Starting from the tee sheet, click Pay for the golfer. This will open the Orders tab.
  2. Place additional items in the cart, if applicable.
  3. If the customer on the order has a Raincheck associated with their name, click on the Payment on File button on the right-hand side of the screen and select the applicable Raincheck.
  4. Otherwise, select the Gift Card or Series payment button on the right-hand side of the screen.
  5. Under the ”Type” drop down, select “Raincheck.”
  6. Enter in the Raincheck number you’d like to apply by scanning or by manually entering the raincheck.
  7. Click “Lookup Raincheck.”
  8. Select “Add Payment,” add any additional payments needed and close the order.

Note: within the Gift Card or Series payment button, if the customer associated to the order has a Raincheck linked to their name, can click on the “Linked Rainchecks” dropdown to select the Raincheck.

 

Raincheck settings

  1. Select the System Settings link.
  2. Under General Settings, select “Raincheck Settings.”
  3. Users can edit the default number of days that a Raincheck will default to for their expiration date.
    • This is the value that shows when issuing a Raincheck in the Orders tab, but can be updated for each Issued Raincheck.
  4. Users can also determine whether or not to allow Rainchecks to be issued on and redeemed against cart fees.
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