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Utilizing tips

Adding tips to an order

  1. To start, click the Orders icon (bottom right of the app).
  2. Select an open order. This will open up the order within the Shop screen.
  3. Navigate to the Payment screen.
  4. Ready to pay? Click on the Credit Card tab.
  5. Swipe the credit card, insert into the EMV terminal, or use a card associated with the customer’s profile.
  6. Select “Use this Card” to apply payment.
  7. Once the card is selected to be used, click “Add Tip” or utilize the “Print Add Tip Receipt” to allow users to specify their tip amount prior to submitting within the app.
  8. Type in the tip amount, then select OK.
  9. Once complete, select “Close Order.”

Enabling and utilizing paperless tips

  1. To enable paperless tips, click the “System Settings” icon [gear] in the top right corner of the screen.
  2. Toggle on “Enable Paperless Tips.” Please note, if enabled, receipts will not print automatically.

To use paperless tips, complete the following process:

  1. To start, click the Orders icon (bottom right of the app).
  2. Select an open order. This will open up the order within the Shop screen.
  3. Navigate to the Payment screen.
  4. Ready to pay? Click on the Credit Card tab.
  5. Swipe the credit card, insert into the EMV terminal, or use a card associated with the customer’s profile.
  6. Select “Use this Card” to apply payment.
  7. Once the card is selected to be used, click “Add Tip.” The customer will be handed the iPad to select the tip amount for their order. Once selected, the iPad will be handed back to the server.
  8. Once complete, select “Close Order.”
Support categories

User guide App User guide

Gift certificates and cards
Merchant processing and POS
Orders
Products